Job Description

Ralph Lauren. The Supervisor at Ralph’s Coffee, will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy on day to day operational processes, procedures and standards for the Hospitality business. The Supervisor is responsible for supporting the General Manager within Ralph’s Coffee shop in keeping with customer experience, brand, and operational standards. The Supervisor, in partnership with the General Manager will also ensure the Ralph’s Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Supervisor is to promote a friendly and welcoming environment for customers and team members, modeling our Company Ethos and brand values at all times.

Operations:

• Responsible for the implementation of and adherence to both new and existing policies and procedures.
• Maintains a clean, organized and stocked environment that adheres to company, health and safety standards.
• Informs GM of supply needs for all branded retail product, food, coffee, dry goods, supplies, and other product and materials as needed. Assists in the distribution of product shipments as needed.
• Supports any inventory management as directed. Will accurately manage inventory to ensure we are always stocked with necessary items.
• Promotes and practices safe work habits, reporting to the GM of potential safety hazards, operational inconsistencies and team member incidents while during shift hours.

Service:

• Provide outstanding service and maintaining a welcoming environment that generates customer traffic and builds loyalty by exceeding customers’ expectations.
• Pro-active in solving customer problems and satisfying customers in all situations.
• Demonstrates customer service and hospitality standards by greeting and responding to all customers with fast, efficient, friendly, personalized, and professional service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
• Responds proactively to prevent customer service situations.

Product:

• Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
• Lead by example by ensuring the team is educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
• Tastes products on a per shift basis to ensure the highest quality of product

Training & Development:

• Demonstrates the ability to lead and communicate the Ralph’s Coffee and Ralph Lauren ways.
• Support the GM with technical training and standards of Ralph’s Coffee and ensuring all team members are able to effectively deliver on these expectations.

Requirements:

• 2-3 years of experience in a Supervisor role in a restaurant or hospitality role, preferably in an elevated service environment
• Strong communication and interpersonal skills
• Must have open availability to work mornings, afternoons, weekends and special events as needed.
• Well-organized and detail-oriented and able to multi-task.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 50 lbs and frequently bend and twist from the waist.
• Regularly required to handle food, hot beverages, and work with sharp objects.

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